Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure my plants arrive safely?
We use specialized eco-friendly packaging designed to keep plants secure and insulated during transit. Each plant is hand-inspected and watered before shipping to ensure it arrives at your doorstep in peak condition.
What is your return policy for live plants?
We offer a 30-day 'Green Thumb' guarantee. If your plant arrives damaged or dies within the first 30 days, simply send us a photo and we will provide a replacement or a full refund.
Do you ship during the winter months?
Yes, we ship year-round. During colder months, we include complimentary heat packs and extra insulation for orders traveling to freezing climates to prevent cold shock.
How do I know which plant is right for my light conditions?
Each product page includes a 'Care Level' and 'Light Requirement' guide. You can also use our digital plant finder tool to filter by low-light, indirect sun, or bright-light options.
Are your pots included with the plant purchase?
Most plants arrive in a standard nursery grow pot. However, you can choose to add one of our signature ceramic or terracotta planters to your order, and we will professionally pot it for you before shipping.
Can I track my order once it has shipped?
Absolutely. Once your order is processed, you will receive an email with a tracking number so you can monitor your plant's journey from our greenhouse to your home.